Right of withdrawal
You have the right to withdraw from your contract within 14 days of receiving your order, without giving any reason.
Withdrawal period
The withdrawal period expires 14 days from the day on which you, or a third party designated by you, takes physical possession of the goods.
How to withdraw
To exercise your right of withdrawal, you must inform us of your decision by submitting the form below. You will receive a confirmation of your withdrawal request by email.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for any additional costs arising from your choice of a delivery method other than the least expensive standard delivery we offer). We will make the reimbursement without undue delay, and no later than 14 days from the day we receive the returned goods.
We may withhold reimbursement until we have received the goods back.
You must return the goods without undue delay and no later than 14 days from the day you notify us of your withdrawal. You bear the direct cost of returning the goods.
Frequently asked questions
When can I withdraw from my order?
You can withdraw from your order within 14 days of receiving the goods, without giving any reason. This applies to online and other distance purchases.
How do I return my order?
To start a return, please fill out the withdrawal form. After submitting the form, you will receive further instructions and the return address with the next steps by email. Once your request has been processed, you can send the items back following the provided instructions.
Can I return used products?
Yes, you may return products even if they have been opened or used, as long as they are returned in their original packaging. Please ensure the items are securely packed to prevent damage during return shipping.
Who is responsible for return shipping costs?
If you withdraw from your order, you are responsible for the costs of returning the goods, including postage and packaging, unless we have explicitly stated otherwise or agreed to cover these costs.